Support services at the University
The University recognises that individual members of staff may experience difficulties in their personal lives or in their employment circumstances which can affect their ability to carry out their work.
If you are having difficulties, you may find it helpful to discuss these with your line manager or Departmental Administrator. However there are also several other sources of advice and support available to you within the University and these are set out below.
Human Resources Division
The HR Business Managers and HR Advisers are the principal points of contact for designated Institutions. Full details of the University's Human Resources contacts, staff policies and all other information for staff are available at the website below.
Personal and Professional Development
The role of PPD is to provide practical, relevant training and development opportunities for members of all University staff groups, in support of the University's mission and strategic objectives. PPD covers three main areas underpinned by service support:
- Academic Practice
- Learning and Development
- Leadership and Management
For further information contact:
Chaplaincy for University Staff
The Chaplain to University Staff is based at Great St Mary's, the University Church, and is available to all members of staff irrespective of their beliefs. The Chaplain also coordinates a Multi-Faith Chaplaincy Centre at Merton Hall Farmhouse on the West Cambridge site (corner of Madingley Road/JJ Thomson Avenue). The Centre has a number of prayer rooms, meeting rooms, a coffee lounge and a kitchen. It is accessible 24 hours a day (The key combination is available from the Chaplain).
Tel: 41719 (including details of all faith chaplaincies)
Dignity@Work Contacts are staff volunteers who act as a first point of contact for staff who are being bullied or harassed, or have been accused of bullying or harassment.
The Disability Resource Centre (DRC)
The Disability Resource Centre provides information, advice and signposting to disabled College staff and their managers in addition to its work with disabled students and those who work with them. The Centre works with the University's Centre for Personal and Professional Development to provide courses on disability themes, and provides bespoke training in response to departmental and college requests.
Address: Keynes House, Trumpington Street, Cambridge, CB2 1QA
Equality and Diversity Section
The Equality and Diversity Section seeks to help the University progress equalities policy in line with legislation, and to develop good practice in supporting under-represented groups, promoting an inclusive culture, and valuing diversity.
E&D also provides specialist advice and training to University departments and individual members of staff, supports a number of staff networks that promote diversity and celebrates diversity by organising public events.
Address: 25 Trumpington Street, Cambridge, CB2 1QA
The Safety Office
We provide professional safety services to Departments and Institutions to help them take control of their own safety management. At a local level, Departmental Safety Officers, Safety Committees and Trade Union Safety Representatives are good sources of help within Departments and Institutions. If you want to contact us directly, please ask for the lead person for your Department or Institution or the relevant specialist.
Address: 16 Mill Lane, Cambridge, CB2 1SB
Internal Mediation Service
The objective of mediation is to provide a supportive structure for two parties in disagreement to get together to try and agree a way forward, which will enable them to restore a positive and productive working relationship. In order to reach agreement, the parties must be willing and able to engage fully and openly in the process, which is completely confidential. The University's internal mediators are members of staff, drawn from a variety of backgrounds and roles throughout the University who, as volunteers, have received training in mediation skills in order to assist with the resolution of difficulties between individual members of staff.
- Jackie Stone, Mediation Coordinator (tel. (7)65544, email email@example.com)
- Louise Akroyd, Mediation Coordinator (tel. (7)65821, email firstname.lastname@example.org)
- Amy Coussell, Mediation Administrator (tel. (7)65658, email email@example.com)
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Occupational Health Service
The Occupational Health Service aims to complement the University's academic reputation by providing a support service that promotes and preserves both the physical and mental well-being of all staff, students and visitors. Contact us at:
Address: Fenner's, Gresham Road, Cambridge, CB1 2ES
Staff Counselling Service
The Staff Counselling Service offers confidential personal counselling to help solve personal or work-related problems away from the work environment. College staff may be seen once for assessment and onward referral in the Student Counselling Service. Our contact details are:
Your trades union can advise and represent you in employment matters. The University recognises 2 trades unions for collective bargaining and consultation for all staff with the status of University Assistant.