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As part of our commitment to wellbeing and supporting employees with caring responsibilities the University of Cambridge has launched a new initiative in collaboration with the organisation My Family Care. My Family Care delivers family-friendly backup care and will give employees access to a network of child, adult and eldercare across the country at short notice.

Commencing on 1 May 2017, this initiative, running as a pilot for 12 months, will provide employees with access to emergency childcare and a network of adult and eldercare across the country. The services offered include:

  • Emergency childcare: to find nannies, nurseries and childminders at short notice.
  • School holiday cover: to provide access to holiday clubs nationwide.
  • Back-up adult and eldercare: to access domiciliary care for elderly relatives, or an adult dependant.


Employees can register with the My Family Care Work+Family website at: 

Full terms and conditions, together with the relevant costs to University employees are also available online at The website also provides a wide range of resources to support employees with their caring responsibilities.

Further support materials are available in the Quick Links section on this page.


Who should I contact if I have questions?

  • If you have any questions, the My Family Care customer service team is available on or 0345 241 5306 (Monday-Friday, 7:30am to 7:00pm, excluding Bank Holidays).
  • For more information about other policies and provisions for staff with children and other dependents please contact the HR Administrator in your HR Schools Team.
  • If you have any questions or feedback about the University’s collaboration with My Family Care, please contact Gina Warren, Equality and Diversity Consultant, by email at