Once the Head of Institution has reviewed the report, s/he will invite the complainant and the person about whom the complaint has been made to individual meetings.
The Head of Institution will send both the complainant and the person about whom the complaint has been made, a copy of the report and any other relevant documents in advance of the meetings.
During their separate meetings the complainant and the person about whom the complaint has been made will have the opportunity to discuss the report with the Head of Institution.
Following the meetings and having carefully considered the investigation report, the accompanying paperwork and any comments on the report provided by the complainant and the person complained about, the Head of Institution will decide what action s/he may take to resolve the issue.
The Head of Institution will give both parties written confirmation of the outcome of the process as soon as is reasonably possible.
The University expects that both the complainant/s and person/s about whom the complaint has been made will make every effort to work together constructively whatever the outcome of a complaint.