4. Roles and Responsibilities
4.1 An eligible employee who wishes to raise a grievance has a responsibility to do so in a timely manner, as set out in section 6.6.1, and should be willing to participate constructively in an open discussion of the issues raised, whether at the informal or formal stage of a grievance.
4.2 Those responsible for leading, managing and supervising employees should be aware of an employee’s right to raise a grievance under this policy, support those employees in raising issues and facilitate informal resolution.
4.3 Members of the local HR team and the relevant part of the central HR Business Partnering Team are responsible for giving timely professional advice to employees and managers on the implementation of this policy and its procedure. They should support the timely resolution of the issues raised, whether at the informal or formal stage of a grievance.
4.4 The Responsible Person should deal with the grievance in a timely manner, and reach a decision as to the outcome, in accordance with the procedure and principles set out in sections 5 and 6, ensuring there is clear, regular and confidential communication with all parties.
4.5 The Investigator should thoroughly investigate the issues raised in the grievance in accordance with the procedure and principles set out in sections 5 and 6.
4.6 The Appeal Manager should deal with any grievance appeal, including considering the facts of the case and reaching a decision as to the appeal outcome, in accordance with the procedure and principles set out in sections 5 and 6.
4.7 The Companion or Trade Union Representative accompanying the Complainant should support the employee when preparing for and attending the grievance meeting, in accordance with the procedure set out in sections 5.
4.8 The Notetaker should prepare the summary notes from the formal meetings (and informal meetings if appropriate) in accordance with the procedure and principles set out in sections 5 and 6.
4.9 All roles set out above should also maintain the confidentiality of any grievance process in line with this policy and, in particular, as set out in section 6.5.