12. How to raise complaints not directly covered by this Policy
12.1. University employees or workers who have a complaint against a student should contact their HR Business Partnering Team in the first instance who will liaise with the Office of Student Conduct, Complaints and Appeals (OSCCA) to agree an appropriate course of action.
12.2. University employees or workers who have a complaint against an individual about a College matter (whether or not the person about whom they wish to complain is an employee of the University) should raise their complaint directly with the relevant College in the first instance through the head of department (if known), HR Manager, or Head of House. If the College disagrees that it is a College matter, it may refer the complaint to the University to be addressed under the appropriate grievance procedure or, if appropriate, inform the University about the complaint when addressed under the College’s policies and procedures.
12.3. University employees or workers who have a complaint against any other third party (such as contractor) or a member of the public should speak with their line manager or Departmental Administrator in the first instance. In order to address the complaint, it may be necessary to notify third parties and use their local complaints procedure or notify University Security and/or the police when complaints involve members of the public.
12.4. In circumstances where a student has concerns about the behaviour of a University employee or worker, including sexual misconduct, these should be raised through the Office of Student Conduct, Complaints and Appeals (OSCCA) complaints procedure.
12.5. All other individuals who are not University employees or workers who have a complaint against a University employee or worker will be advised to raise the complaint in writing with the relevant head of department (if known) or the Director of Human Resources in the first instance.