Q. Where can I find information on timesheets?
Information on the TES online timesheets can be found at Timesheets and getting paid | Human Resources (cam.ac.uk). This page contains a detailed document and a quick reference guide with guidance on all aspects of filling in your timesheets.
Q. Why am I unable to log onto the TES timesheet system?
Have you recieved an automated email telling you an account has been created for you? If not please contact the TES Office.
If you have please follow the link on the email. This will take you to a page where you can set up your password.
Once you have set your password you should be able to log in, please note:
- Your user name is the email address that the automated email was sent to.
- Your password is the one you set (if you forget your password there is a link for you to reset it).
- Please type carefully as typos mean you will not be able to log in.
Please check you are using the correct access link to log into your account. Once you have activated your account you should no longer be using the link in the activation email. Instead you should use the link that takes you straight to your account, this is https://hrsystems.admin.cam.ac.uk/timesheet-webapp/tes/d/auth/login.xhtml
Please check you are in the correct portal – there is a workers’ portal (blue background) and an authorisers’ portal (maroon background).
If you still cannot log in when you have tried all of the above then please contact the TES Office.
Q. I have not received the activation link for my timesheet account, what should I do?
Please check both your personal and Cambridge email address, also the link may have ended up in the junk folder. If you can’t find the link, please contact TES and we will resend it to you.
Q. I have accessed my TES timesheet account but cannot see any timesheets, what is the issue?
The system only shows timesheets for the current and past weeks, therefore, if your assignment does not start until the following week you will not yet have any timesheets available to you.
If you have not submitted your bank details to TES then you will not be able to access your timesheets. Please submit your completed bank details form to temps@admin.cam.ac.uk
If you have very recently submitted your bank details form to TES, then we may not have been able to update our system yet. Please try again in a day or two.
If you have been working in your assignment for a while, submitting timesheets and can suddenly no longer see any new timesheets, then you may have accidently closed down the assignment when you submitted your previous timesheet. Please contact the TES office so this can be rectified.
Q. I have not yet submitted my timesheet but I am unable to amend the hours that I have input, what do I do?
Please contact TES and we will clear the hours you have already input.
Q. What do I do if I have submitted the wrong hours on my timesheet?
- If your timesheet has not been authorised ask one of your authorisers to reject it, you can then amend the hours and resubmit it.
- If your timesheet has already been authorised but has not been paid please contact the TES Office. If you contact us before we finalise the payroll for that week we will be able to amend the timesheet for you. We will need authorisation from your supervisor or timesheet authoriser for any increase in hours.
- If your timesheet has already been paid then please ask your supervisor to contact the TES Office with the amended hours and we will arrange for a pay adjustment.
Q. What do I do if I accidently submit the wrong timesheet?
- If your timesheet has not been authorised ask one of your authorisers to reject it, you can then blank the hours out of it and it will be available for you to use another week if needed.
- If your timesheet has already been authorised but has not been paid please contact the TES Office. If you contact us before we finalise the payroll for that week we will be able to blank out the timesheet for you. If you need to use the timesheet again in the future you will need to contact us again.
- If your timesheet has already been paid then please contact the TES Office.
Q. I have empty timesheets that I do not need to claim hours, holiday or sickness on, what do I do with them?
You do not need to do anything with these timesheets, they can just be left in your ‘Empty timesheets’ list.
Q. How many timesheet authorisers should I have?
We recommend that you have at least two authorisers who are able to sign off your timesheet. If it is sensible to add further authorisers then you will need to ask your current line manager to email temps@admin.cam.ac.uk to request additional authorisers to be added.
Q. What do I do if my timesheet authorisers are not available?
We recommend that you have at least two authorisers who are able to sign off your timesheets. If it is sensible to add further authorisers then you will need to ask your current line manager to email temps@admin.cam.ac.uk to request additional authorisers to be added.
If all of your authorisers are unavailable to sign off your timesheet you should contact your Departmental Administrator or Departmental HR Manager and ask if they are happy to sign off your timesheet in the absence of your authorisers. If they are then you should email temps@admin.cam.ac.uk to let us know who they are. We will then ask them to authorise your timesheet.
Q. How do I know who will authorise my timesheets?
When you submit your timesheet for authorisation you will receive an email confirming this and it will list the people set up as timesheet authorisers.
Q. How do I change my timesheet authorisers?
If you need to add/remove someone as a timesheet authoriser then you will need to ask your supervisor to email the TES Office with the necessary information.
Q. How do I know my timesheet has been authorised?
You will receive an email letting you know that your timesheet has been authorised. You can also log into the timesheet app and it will show you whether or not the timesheet has been authorised.
Q. What do I do if my timesheet has not been authorised?
TES cannot process your timesheet until it has been authorised. The responsibility for submission and authorisation of your timesheet lays with you and your authorisers. If it is nearing the timesheet deadline and you have not received confirmation that your timesheet has been authorised, then you should contact your authorisers to remind them.
Q. What do I need to do on my final timesheet for an assignment?
When you submit the last timesheet for your assignment you should answer ‘yes’ to the question at the end of your timesheet that asks ‘Is this your final timesheet submission for this assignment?’. You will then be asked to say whether you are staying with TES or moving on.
If you are a TES pool worker and you wish to return to the pool so we can look for new work for you, you should contact one of the Recruitment Co-ordinators to let them know that you are available again and to discuss any new experience you have gained. You should also send a new CV into the TES office, this should include your latest experience.
Q. Who should I contact if I have an issue with the TES timesheet system?
If the answer to your query cannot be found on our web pages, please contact the TES Office on 01223 332348 or temps@admin.cam.ac.uk