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Human Resources

 

Support services for staff and workers

University support

  • The University mediation service provides an informal, confidential and independent process to support those wishing to resolve disagreements and rebuild working relationships. Two impartial third parties (mediators) help two people in dispute to attempt to reach an agreement and find a mutually acceptable resolution. The process normally takes around a day, including a preliminary meeting with each party. The University can also offer shorter facilitated discussions. Facilitated discussions follow the same principles and format as mediation but the two parties are supported in a 2 – 3 hour meeting where they can discuss the issue and find a way forward together.

Provided both parties wish to participate, a request for mediation or a facilitated conversation can be made to the Mediation Service directly by you or the other party, or through a referral from your line manager, the person or team responsible for HR in your area, or your HR Schools Team.

  • Dignity at Work Contacts are a group of trained volunteers from across the University who may be employees in any staff group and in any institution. These volunteers are responsible for providing confidential support to those who have experienced inappropriate behaviour and those who have behaved inappropriately.

If you would like to talk confidentially to a Mutual Respect Contact, you should email dignitycontacts@admin.cam.ac.uk with your name and contact details. Your message will be picked up by a Mutual Respect Co-ordinator who will put you in touch with a Contact, ensuring that there is no conflict of interest. The Contact will then call or email you to arrange an appointment.

  • Talking confidentially to a member of one of the University’s Diversity Networks may also be helpful, particularly if the inappropriate behaviour is perceived to be microaggressions, harassment or discrimination due to a protected characteristic.
  • Trade Unions are also a source of guidance for individuals experiencing inappropriate behaviour and can directly support members in the process of resolving these issues.

 

External support

 

Finding out your options for reporting

Get advice

Talk to someone in confidence. They can listen to you, help you think about what you want to do next, and who might be best to approach to help you with that. There is a range of people in the University with whom you can talk in confidence around the informal and formal options available to you. This includes:

For staff:

Report the behaviour to the University

Sometimes you will need to report the matter formally because the incident is serious, is part of an ongoing pattern of inappropriate behaviour, or other attempts to stop the behaviour have been unsuccessful. Allegations of inappropriate behaviour should always be taken seriously and action taken as quickly as possible to stop it. If you are a member of staff, you can report to your line manager, the person or team responsible for HR in your area, or your central HR Schools team. If you choose to make a formal complaint to the University about a student or member of staff, there are procedures setting out the steps that you'll need to follow. 

The anonymous reporting tool enables anyone who is or has been a student, staff or visitor to the University to anonymously report inappropriate behaviour from staff, students or members of the community, including harassment, bullying, discrimination and sexual misconduct. 

The University also has a Safeguarding Statement, which sets out what everyone can expect when they report safeguarding matters to the University and the correct avenues to report more general safeguarding matters.